Home > Opinion, Travel > Customer Services – again

Customer Services – again

It takes just one week away from Prague, and a Pizza delivery, to put into perspective the poison that is the cult of a bad attitude “service” workers have. It contrasts greatly that even the, albeit somewhat superficial, attitudes that store clerks or waiters have in Chicago compared to Prague, I can even compare the attitudes favorably in the Western parts of Czech Republic, those areas that are directly under the imported, pleasant attitudes that influence that German tourists demand (i.e. in the Spa Towns). My point is the simple fact that it is so refreshing to experience a pleasant attitude when parting with my hard earned cash.

The waitress in the restaurant deserves the tip, she works hard for it, the store clerk has a pleasant two minutes passing the time of day, the people in shop don’t have the dejecting “I’d rather you weren’t here” look on them. This is what you get outside of Prague, so what is it about this place that makes them conform to the rigid requirement of general unpleasantness. The highlight of my first day back in Prague is the Pizza delivery girl muttering at me in disapproving terms because she had come to the wrong floor and had to go up one more floor to deliver the pizzas and in some way it seems to be my fault because I answered the door.

There is simply no need for this. It isn’t like this everywhere you go in the country so it is not a social attitude of the people as a whole. Yes, the day might be crap, but there is no need to share this feeling with everyone else. It doesn’t even apply to all major cities in the world – at least in my experience. So why does it have to be this way here. I take a deep breath and move on. It doesn’t have to be this way, stop it now people!

It looks like its not just me who has noticed the lottery based customer service experience, The Prague Post has a fabulous article all about this – so its not just me 🙂

The Prague Post (via Capharnaum)

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Categories: Opinion, Travel
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